Account Not Found

Two days ago a user told me that when registering by twitter he gets Account not Found, and he confirmed that when he tried to register with Twitter at the time of giving authorization to YUP to have access to his twitter he had to log in and then confirm, this process was before where to make the registration it is necessary to log in first on twitter and then try the registration where the authorization is confirmed and the account is created without any problem.

I repeat the problem is when people have to log in to twitter and then confirm the authorization.
Two days ago a user told me that when registering by twitter he gets Account not Found, and he confirmed that when he tried to register with Twitter at the time of giving authorization to YUP to have access to his twitter he had to log in and then confirm, this process was before where to make the registration it is necessary to log in first on twitter and then try the registration where the authorization is confirmed and the account is created without any problem.

I repeat the problem is when people have to log in to twitter and then confirm the authorization.

This error is the same as some time ago, I leave the link to this publication.

Link: Twitter registration problem

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Hey @cryptoleon, trying to understand this issue. So is the problem that they are able to create their account, and then when they go to download the extension and login it says account not found after they fill out the authorization page?

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According to what I have noticed, the problem occurs when trying to register via twitter:


And on the next screen when you open the Twitter page if you are not logged in, you should do it, the problem occurs when you are not logged in before and do this step:

On this screen users enter their twitter credentials and then authorize YUP, and then the account not found error is presented.

The problem occurs for those who have not logged in to twitter before starting the registration.

For those who are logged in and on the login screen you see the authorization screen, they have no problem using their accounts.

The user who told me about the error first downloaded the extension, but it is possible that if they register via app.yup.io and have not logged in to twitter first, they will get the error.

Could you recreate you of the team do the registration by twitter without having logged in before and confirm if the error is for all or only some users.

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Got it, yes we’ll test this out. Thanks for letting us know.

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Hi @PBJ I have this error, here some imagen
My registration was as described here, I tried the registration then I logged into twitter and then I got the extension as follows

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Maybe i dont have account

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Hi í have this problem
My account not found
Please could you help me
What should i do?

Hey @cryptoleon,

Looking deeper into this and have a few questions:

Once someone receives the account not found error, if they click the top right and sign into Twitter can they then repeat the sign up process and successfully create an account?

If so then that is working as intended - there’s no way for you to create an account via Twitter if you’re not logged in and we can’t control the error message from Twitter’s authorization page.

However if someone’s account is being created here and then they’re not able to login to their account or create an account with the same Twitter account once they’ve attempted to, then that’s something we need to resolve

A user has answered me that if he tries to register again he can log in but he has no name, he has nothing, just like the image below

In summary people who try to register with YUP and Twitter if they don’t log in to twitter first will get this account not found bug and lose the registration so to say.

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Hey @cryptoleon, very strange.

Are they able to sign up with their Twitter account again if they’re logged during sign up?

Good evening, greetings @pbj and @crypoleon. Thanks for working on solving the problems and errors, try as indicated to do the registration again and nothing, I still do not have an account. Do you think I could enter with mail?

Hey @Carlosvicente, what error are you seeing when you try to sign up?

And yes you can definitely sign up with email :slight_smile:

regards @PBJ

Tried to register for the third time by tweeting and the problem continues, I don’t have an account. I will try to register by mail, carlosvicente2709@gmail.com

Thanks for your help !

I looked into this a bit, it mostly happens because of network communication issues that might arise for a multitude of reasons( like poor internet, services overloaded, user closing the page in the middle of creating the account, etc) the bottom line is that some information doesn’t get saved in the DB.

I pushed some code that will check if the keyring was saved in the DB and if not will retry to save it from local storage, which will prevent accounts from being lost in many scenarios, also I think after migration in theory this will not be an issue anymore since the account creation will not have to create an EOS account anymore)

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Awesome, thanks @andrei0x309!

Good evening greetings @pbj , @cryptoleon , @andrei0x309 I appreciate all the effort to solve this problem.

Today I tried again to open the extension following your recommendations, I have changed a better internet and opening twitter first and the same problem continues (I do not have an account).

What should I do? wait for the migration?

I am attentive to any resolution of this problem. thank you very much :clap::clap:

Once you used a Twitter Account for signup it can’t be used again, the fix implemented recently is mainly for accounts made with email. But, the fix can’t work retroactively, as compromised accounts ( without keychains) will remain locked and there’s no way to recover them, so you need to restart the registering process with fresh data.

If you have an email, you should use that to signup and wait for approval.

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hi @andrei0x309 thanks for following up on my problem :handshake:. ok I’m going to take your recommendation, to keep trying to enter by email carlosvicente2709@gmail.com and wait for them to accept me. :pray:

Hi yup, i present the same problem that you mentioned above. Also, I tried to register my account by mail and I still don’t have approval. Is there a way to fix it?